Cima E2 Exam Question No 34

Question No 34:

What are critical success factors?

Developed by John Rockart, critical success factors are the areas in which the organisation has to do well if they are to remain competitive and profitable. Critical success factors should flow directly from the organisation's strategy, so for example an organisation growing through a strategy of buying lots of other companies will need to excel at effectively merging the joint operations. No more than 4-5 critical success factors are usually defined for each organisation so they are focused on the key points.