Cima E2 Exam Question No 33

Question No 34:

What is the key performance indicators?

You might measure: •% of key staff retained.

• Cost savings attained in acquired company 
• Sales/profit growth in joint business 
• Employee satisfaction before and after acquisition 
• Customer satisfaction before and after acquisition

 Each of these provides vital information that the organisation must collect, so for example if they are not doing so already they must measure employee satisfaction, perhaps through conducting employee surveys, both in their own company and in the companies being acquired.